GP PSYCHIATRY SUPPORT LINE

This service is operated by ProCare Mental Health Services

This service is supported by joint funding from Central and Eastern Sydney PHN, COORDINARE – South Eastern NSW PHN, Hunter New England and Central Coast PHN, Murrumbidgee PHN, Northern Sydney PHN, Western NSW PHN, North Coast PHN and Nepean Blue Mountains PHN through the Australian Government’s PHN Program.

 

 

For more information, please contact your local PHN or contact us on:

 

1800 16 17 18 - (02) 49 675 203

admin@gpsupport.org.au

 

Click HERE for Terms of Use

Terms of Use

OVERVIEW

This document governs your use of the GP Support Service (the “Service”). It also covers Privacy and the website (the “Site”). By calling us and/or accessing our website, you agree to these Terms of Use.

 

The Service provides support for General Practitioners (GPs) to help manage the care of their patients with access to a psychiatry for mental health advice.
 

The Service is provided by ProCare Mental Health Services (ProCare) and available to GPs for free who practise in the Primary Health Networks (PHNs) that have funded the project. The Service is supported by joint funding from Central and Eastern Sydney PHN, COORDINARE – South Eastern NSW PHN, Hunter New England and Central Coast PHN, Murrumbidgee PHN, Northern Sydney PHN and Western NSW PHN through the Australian Government’s PHN Program.

 

Our Terms of Use has consulted with the Australian Commission on Safety and Quality in Health Care (ACSQHC) to incorporate their principles of Open Disclosure where possible.  From https://www.safetyandquality.gov.au/wp-content/uploads/2013/03/Australian-Open-Disclosure-Framework-Feb-2014.pdf “Open Disclosure describes the way clinicians communicate with and support patients, and their family and carers, who have experienced harm during healthcare” (p10).  It should be noted that this service is for GPs and has no access to end consumers (i.e. patients of GPs), and care is taken to not identify end consumers in our collection of data and recording keeping.

 

DISCLAIMER

To the extent permitted by law, we will in no way be liable to you or anyone else for any loss or damage, however caused (and whether direct, indirect, consequential or economic) which may have directly or indirectly suffered in connection with use of the Service, or the Site (including links to external websites). The advice given by our Psychiatrists is general in nature, is provided by us in good faith, and on an ‘as is’ basis.

The advice is also reliant on the accuracy of the information provided by you when you make the enquiry, and we are not liable for the reliability, accuracy, or completeness of the information you provide as part of your enquiry. Our advice is believed to be accurate and current as at the date the information was accessed.

 

At times our Psychiatrist might provide advice that may help you in managing the care of your patients, but at no time is your patient under the direct care of our Psychiatrist. As such, we do not ask or record specific patient details, such as name and date of birth. You must make your own assessment of the advice provided, and, if you choose to rely on it, it is wholly at your own risk.

 

PRIVACY POLICY

Our Privacy Policy outlines how we handle information in accordance to the 13 Australian Privacy Principles. The policy is subject to change due to internal review and/or legislative change. A copy of this Privacy Policy is available, upon on request, free of charge. 

 

TYPE OF INFORMATION

We collect your personal information in the process of providing our service. This includes but is not restricted to your name, where you practise, and your AHPRA registration number. Additionally, as per your enquiries, we will collect information relating to the nature of your enquiry, which may be patient specific or general in nature. However, we will not request information which would identify the patient (i.e. name, date of birth). We acknowledge that the nature of this information is sensitive, and is treated professionally and in respect to the individual. Where possible, individuals have the option to use a pseudonym, though this may be limited.

COLLECTION AND STORAGE OF INFORMATION

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored.

 

We collect information in hardcopy and electronically. Electronic records are backed up regularly, and a copy is held securely offsite.

 

We store this information for a minimum of 7 years, or until a child reaches the age of 25 if that is longer. If records are to be destroyed, we will, within reason, give public notice. If we were to do so, updated privacy policies will nominate the countries that the information will be sent to.

 

USE OF INFORMATION

Your information in the Registration Process is to verify that you are a general practitioner with a current Australian Health Practitioner Regulation Agency (AHPRA) registration. We will also use your details to contact you to answer your enquiries, and to provide information, updates, and invite feedback about this service. You will have the option to unsubscribe at any time.

ACCESS TO INFORMATION

You may request access to their personal information via writing to our administration team. Furthermore, you may seek to correct such information by requesting any change made in writing.

STAFF

The following applies to all staff, including administrative and clinical. All staff are bound by our governing Policies and Procedures, which includes handling of information. All staff are also required to sign confidentiality, and are subject to police checks.

BREACH OF CODE

Any notifications relating to the breach of our policy should be directed to the Chief Executive Officer, preferably via email or mail. Such notifications will be investigated thoroughly, with a follow up correspondence provided back.

 

OPEN DISCLOSURE

If it is known that an adverse event has taken place that has caused harm to a patient, and our service has contributed to, we follow, where applicable, the principles of the ACSQHC’s Open Disclosure Framework (current as per February 2014).  This is (1) Open and timely communication (2) Acknowledgement (3) Apology or expression of regret (4) Supporting, and meeting the needs and expectations of patients, their family and carers (5) Supporting, and meeting the needs and expectations of those providing health care (6) Integrated clinical risk management and systems improvement (7) Good governance (8) Confidentiality.

 

WEBSITE PRIVACY POLICY

Separately, we have a website privacy policy, that outlines our use of information in that medium. Your information may be handled via that Website.

CONTACT DETAILS

Prostate Survival Alliance Inc, trading as
Hunter Prostate Cancer Alliance/ProCare Mental Health Services

22 Turton Rd, Waratah 2298 (PO Box 298, Waratah, 2298)
(02) 4960 1523

 

WEBSITE PRIVACY POLICY

LAST UPDATED: 19th March, 2019
Prostate Survival Alliance Inc, trading as Hunter Prostate Cancer Alliance and ProCare Mental Health Services operates This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site.
 

We use your Personal Information only for providing and improving the Site. By using the Site, you agree to the collection and use of information in accordance with this policy.
 

INFORMATION COLLECTION AND USE

While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to your name and contact details.
 

LOG DATA

Like many site operators, we collect information that your browser sends whenever you visit our Site. This Log Data may include information such as your computer's Internet Protocol (IP) address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics.
 

COMMUNICATIONS

If you complete the Registration form, we may use your Personal Information to contact you. If so, you will be given the option to unsubscribe to such communications.
 

COOKIES

Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer's hard drive. Like many sites, we use "cookies" to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not use some portions of our Site.
 

SECURITY

The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
 

CHANGES TO THIS PRIVACY POLICY

This Privacy Policy is effective as of 19th March, 2019 and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.

We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.


If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us, or by placing a prominent notice on our website.
 

IF YOU HAVE ANY QUESTIONS ABOUT THESE TERMS OF USE, PLEASE CONTACT US.